Refund Policy at GraniteCourt
At GraniteCourt, your satisfaction is our priority. Our refund policy, effective as of March 1, 2023, outlines the circumstances under which we can provide a refund for purchases made through our website granitecourt.sbs or in-person at our pizzeria located in Via Toledo, Pizzeria Napoli, 80134, Italy. Please review the following terms carefully.
Cancellation
If you wish to cancel your order, please do so within 10 minutes of placing the order by calling our support team at +39 081 123 4567. If the order is not yet prepared, we will cancel it and issue a full refund in €. However, if the order is already in the preparation stage, we reserve the right to decline cancellation.
Incorrect or Incomplete Orders
In the unlikely event that your order arrives incorrect or incomplete, please contact us immediately at +39 081 123 4567. We will either issue a refund for the missing or incorrect item(s) in € or replace the item(s) at no additional cost to you.
Quality Concerns
We pride ourselves on serving high-quality food. If you are dissatisfied with the quality of your order, please get in touch within 2 hours of receipt with a description and photo evidence of the issue. After reviewing the complaint, we may offer a replacement or a partial or full refund in €, depending on the situation.
Refund Process
Refunds are processed using the original payment method within 7 business days. Depending on your card issuer's policies, it may take additional time for the refund to appear on your statement.
Non-refundable Items
For hygiene reasons, we cannot accept returns on any consumable items unless there is a quality concern. Refunds will not be issued for change of mind.
Contact Information
If you have any questions regarding our refund policy, please do not hesitate to contact us at +39 081 123 4567. Our customer service team is eager to assist you.
Policy Updates
GraniteCourt reserves the right to update this refund policy at any time. We encourage customers to review it periodically to stay informed of any changes. Your continued patronage of GraniteCourt following any updates to this policy constitutes your acceptance of those changes.
Final Notes
Our goal is to ensure that you are completely satisfied with your order. If you encounter any issues, please reach out to us promptly so we can make things right. Thank you for choosing GraniteCourt for your meal experience.